Our Commitment
Refresh Wellness Private Limited ("Refresh/our/we") is engaged in the business of distribution, marketing and selling of homecare, personal care, health care, food products and other related products offline as well as online of various brands including products under its own brand name ”Refresh”. REFRESHYOURLIFE.IN ("Website") is an initiative of Refresh, which offers various organic products from renowned manufacturers and producers. Our endeavor is to provide users (your/you) with healthy and pesticide free products for your overall wellness. This Privacy Policy outlines how Refresh collects, uses, disclose, shares safeguard, erases your Personal Data when you use products/services or interact with Refresh through the website or other platforms.
Refresh is governed by the provisions of applicable laws in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and Digital Personal Data Protection Act, 2023 and such other rules/regulations (Collectively hereinafter referred to as “Applicable Law(s)”), as amended from time to time, to maintain the privacy of your Personal Data. Refresh, collect and process your Personal Data only to the extent necessary for us to process your requirement(s) in accordance with such Applicable Laws. In case you choose not to share your Personal Data as required, with us, we may not be able to provide you the products and/or services.
Refresh collects and generates various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not include the Data that is freely available or accessible in the public domain. Your privacy is of utmost importance to Refresh and the protection of your Personal Data is a key commitment for Refresh.
Information/ Personal Data collected by Refresh
Personal Data that Refresh may collect from you includes, but are not limited to the following;
Personal details such as name, gender, Mobile Number, Email Address, shipping and billing address, date of birth and other required details provided by you to Refresh to avail various products from Refresh;
Details such as Transaction amount, mode of payment, Bank Name, Card Type, Card number.
Voice recordings of conversations with customer care agent by you to address your queries and grievances;
Track of your buying behavior, preferences, and other information that you choose to provide on our Platform;
Purchase and content use history;
Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;
Geolocation Details;
Opinions provided by you to Refresh by way of feedback or responses to surveys.
Subject to applicable laws, Refresh may use your Personal Data in a fair and reasonable manner in its business operations for providing its or its partners’ products, services and to perform, among other actions, the following:
To facilitate the orders and communicate with you about your orders;
To Communicate Information/updates about our Products, Services & their terms and conditions;
To undertake research and analytics on user’s demographics, interests and customer behavior or preferences for offering or improving the products and their service quality;
To check and process your requests submitted to Refresh for products and/or instructions or requests received from you in respect of products;
To communicate information regarding offers and for promotional purposes;
To display interest-based ads for features, products, and services that might be of interest to you;
To take up or investigate any complaints, claims and disputes;
To respond to your queries or feedback submitted by you;
To verify your identity to provide products to you;
To monitor and review products from time to time;
To undertake financial, regulatory, management reporting and create and maintain various risk management models;
For conducting audits and for record-keeping purposes;
To fulfill the requirements of applicable laws/regulations and/or court orders / public orders / regulatory directives received by Refresh;
For any other matter incidental and associated to the above;
However, Refresh or any of its associates/employees/partners cannot be held liable for disclosure of the Personal Data when in accordance with this Privacy Commitment or in terms of the agreements.
Sharing of Personal Data
Refresh may share any Personal Data of users with the following parties, in connection with and as may be necessary for the conduct of Refresh’s business/operations:
With the partners/vendors, group companies and associate entities, any subcontractors, agents or any other service provider who are involved in providing any service to Refresh while conducting the business, unless any user will specifically write to Refresh to refrain from sharing Personal Data with such parties;
With the regulatory/administrative/legislative authority to whom it is mandatory to disclose the personal data for compliance with any legal, statutory or regulatory requirements under any applicable laws for the time being in force and/or for the purpose of data storage.
Refresh shares such aforesaid Personal Data to the aforesaid service providers under strict confidentiality and only on a 'need to know basis' and for the purposes of lawful functioning of Refresh’s business/operations.
Refresh also ensures that the parties to whom such aforesaid Personal Data is shared have confidentiality provisions and high levels of security practices, controls and procedures to ensure its protection.
Notwithstanding anything contained, Refresh shall not be responsible/liable, either directly or indirectly, for the authenticity/accuracy of the Personal Data submitted by you and/or for its misuse, not attributable to the acts of Refresh, at any time and in any manner whatsoever.
The Website and its associate/group websites might contain links to other websites. Once you have left the website of Refresh, you should check the applicable privacy policy of the third party website to determine how they will handle any Personal Data they collect from you. Refresh is not responsible for the privacy practices followed by such third parties or the content of such third-party websites.
Refresh stores and processes your Personal Data only in India. Refresh’s data center and systems also maintain backup and disaster recovery systems in India.
Refresh takes various steps and reasonable measures to protect the security of your Personal Data from misuse, loss, unauthorised access, modification or disclosure. Refresh uses the latest secured server layers encryption and access control on its systems. Refresh has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the World Wide Web / internet
When you place an order online at REFRESHYOURLIFE.IN your credit card information is protected through the use of encryption, such as the Secure Socket Layer ("SSL") protocol. SSL makes it difficult for your credit card information to be intercepted or stolen while being transmitted. We use a service company to process its credit card transactions.
However, Refresh shall not be held responsible for any loss, damage or misuse of your Personal Data, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" shall mean any event that is beyond the reasonable control of Refresh and shall include, without limitation, sabotage, fire, flood, explosion, pandemic, epidemic, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
Retention of Personal Data
Refresh may store and retain your Personal Data for as long as required to accomplish the purpose for which it was collected or otherwise for the period to the extent permitted under the applicable laws.
Upon completion of the retention period of Personal Data as described above, Refresh shall delete or destroy, to the extent technically possible, personal data in Refresh’s possession or control, so that it no longer constitutes Personal Data.
Your Rights in relation to Your Personal Data
You have the right to correct, amend, complete and update your Personal Data for the processing of which has previously given consent. You represent that the Personal Data you provide from time to time is and shall be correct, current and updated and you have all the rights, permissions and consents to provide such Personal Data.
In addition to the rights detailed above, you may also have the right to revoke or withdraw your consent to the processing of your Personal Data. With this, Refresh will no longer share your data with any new partners. However, Refresh may retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed of except for any record retention required by Applicable Laws.
We will facilitate your request to exercise such rights subject to the provisions of applicable laws relating to the processing and storage of Personal Data. If you wish to exercise any of the rights, please write an email, providing in as much detail as possible, the right(s) you wish to exercise.
Use of Cookies
We use "cookies" to help personalize and maximize your online experience and time online. A cookie is a text file that is placed on your hard drive by a Web page server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to your computer system, and can only be read by a Web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize REFRESHYOURLIFE.IN pages, or register for services, a cookie helps us to recall your specific information (such as user name, password and preferences). Because of our use of cookies, we can deliver faster and more accurate results and a more personalized site experience. When you return to REFRESHYOURLIFE.IN, the information you previously provided can be retrieved, so you can easily use the features that you customized. We also use cookies to track click streams and for load balancing.
You may have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline all cookies if you prefer. Alternatively, you may be able to modify your browser setting to notify you each time a cookie is tendered and permit you to accept or decline cookies on an individual basis. If you choose to decline cookies, however, that may hinder performance and negatively impact your experience on REFRESHYOURLIFE.IN.
Communications From Refresh
Refresh may from time to time contact you via calls, SMS, emails, and other communication channels to provide you with information pertaining to the products , notifications on updates vis-à-vis Refresh’s Products (when Refresh considers it necessary to do so), information and promotions.
Notify Us
If at any time you believe that Refresh or its users/members have not adhered to these principles, please notify Refresh by writing an e-mail at cc@refreshyourlife.in and Refresh will use all commercially reasonable efforts to promptly notify us determine and correct the problem.
Grievance Redressal
If you have questions, concerns, or grievances regarding Privacy Policy, you may write the same to cc@refreshyourlife.in.
Policy Review and Updates
This policy will be reviewed by Refresh as and when required and the same may change at any time.
The latest and most updated policy can always be found at Refresh’s website. While we will make reasonable efforts to keep you posted on any updates to this privacy policy, to make sure that you are aware of any changes, it is recommended that you review this policy periodically.
This Privacy Policy shall apply uniformly to Refresh ’s desktop website, mobile WAP site, mobile applications and any product provisioned by Refresh on its platform.
By accepting this Privacy Policy, you expressly consent to Refresh’s use and disclosure of your Personal Data in the manner prescribed in this Privacy Policy. Your consent shall be considered as free, specific, informed, unconditional and unambiguous and shall signify an acceptance/agreement to the processing of the Personal Data for the specified purpose.
